Sportsman Boats Wins Fifth Consecutive Customer Service Award

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Open

9 Models • 21' → 40'

Built for families who want serious offshore capability, premium comfort and the freedom to fish, cruise or entertain.

Sportsman 402 center console boat with tower, white hull, and outboard engine in side profile view

Open 402

White center console fishing boat with hard-top canopy and outboard engine shown in side profile

Open 352

Blue and white Sportsman center console boat with hard-top, tan seating, and outboard engine shown in profile view

Open 322

Sportsman 302 center console boat with hard-top and outboard engine in gray and white hull

Open 302

Sportsman center console boat with hard-top, tan seating, and Yamaha outboard engine shown from starboard side

Open 282

Light blue Sportsman center console boat with hard-top, tan seating, and Yamaha outboard engine

Open 262

Sportsman 252 center console boat with turquoise hull, hard-top, and outboard engine in profile view

Open 252

Sportsman open center console boat with hard-top, outboard engine, and tan seating in blue and white hull design

Open 232

Blue and white Sportsman center console boat with hard-top, side profile view against white background

Open 212

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Heritage

4 Models • 23' → 32'

A refined crossover lineup designed for coastal cruising, ample seating, family days and some fishing when the moment calls for it.

Turquoise and white center console boat with hard-top and outboard motor, shown in side profile

Heritage 321

Turquoise and white center console fishing boat with hard-top, Yamaha engine, and tan seating viewed from the side

Heritage 261

Blue and white Sportsman center console boat with hard-top and outboard engine shown in profile view

Heritage 251

Sportsman Heritage 231 center console boat with hard-top, outboard engine, and tan seating in light blue and white

Heritage 231

Series

Masters

6 Models • 22' → 28'

Shallow-water performance, fishing-focused layouts and everyday comfort built for family life and fishing.

Side profile of a blue and white center console boat with hard-top and outboard engine

Masters 287

Blue and white Sportsman bay boat with Yamaha outboard engine and T-top against white background

Masters 267

Blue and white Sportsman center console fishing boat with Yamaha outboard motor and T-top shade structure

Masters 267OE

SportCraft Masters 247 bay boat with hard-top, Yamaha outboard engine, and tan seating viewed from the side

Masters 247

Sportsman center console bay boat with hard-top, Yamaha outboard engine, and tan seating viewed from the side

Masters 247OE

Sportsman 227 bay boat in turquoise and white with T-top, center console helm, and outboard motor in side profile view

Masters 227

 
Blog > Sportsman Boats Wins Fifth Consecutive Customer Service Award

Sportsman Boats announces fifth consecutive win for excellence in customer service for 2020. Awarded by the NMMA.

February 18, 2022
Cover image for the post Sportsman Boats Wins Fifth Consecutive Customer Service Award
  • Sportsman Boats has earned the NMMA CSI Award for five consecutive years underscoring strong customer satisfaction and a commitment to service.
  • The company measures customer satisfaction via NMMA surveys with 90 percent or higher scores and more than 175000 customers surveyed, driving continuous improvement.
  • All models are NMMA and ABYC certified and undergo annual inspections with corrective actions demonstrating a commitment to safety, compliance and reliability.

Sportsman Boats is a family-owned and operated boat manufacture, and we are recognized as the fastest growing line of center console and bay boats on the market. We are happy to announce that we are a recipient of the National Marine Manufacturer Associations’ (NMMA) 2021 Marine Industry Customer Satisfaction Index (CSI) Award. This is the fifth consecutive year that we’ve been recognized for our dedication to outstanding customer service. The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2021 and December 31, 2021. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 175,000 customers.

“Receiving our fifth consecutive CSI Award shows the continuous growth and improvements that we are pushing for at Sportsman,” says Sportsman Boats’ Marketing Director, Victor Gonzalez. “If our customers are not happy then we are not progressing, customer service is our top priority and that goes on long after the sale.”

NMMA Boat & Yacht Certification helps manufacturers ensure their boats are built to applicable standards set by the American Boats & Yacht Council (ABYC), and to promote their compliance to the public.

Photo of CSI Award. 2021 CSI Award

In order to qualify, Sportsman must submit applications for all models; each model must be physically inspected by an NMMA inspector annually. To achieve Certification, a manufacturer must demonstrate that all variances found during the inspection have been corrected. All Sportsman Boats models are certified. We are committed to providing you and your family a safe, reliable, and dependable boat for many years to come and we believe this is an important step in achieving that.